Barclays expands Claude across operations, software engineering, and customer support
Anthropic says Barclays expanded its collaboration to deploy Claude across the bank’s global operations on October 1, 2026. The rollout is aimed at accelerating software development, modernizing legacy systems, and improving operational efficiency. Anthropic also says Barclays is using Claude in a colleague knowledge assistant that has been live since 2025, has been adopted by more than 16,000 employees, and has handled over one million searches. In Barclays’ Global Markets business, Claude is helping classify and route incoming client emails, with the platform processing about 120,000 emails a day. Anthropic says Barclays is applying governance, security controls, and human oversight as it scales the deployment.
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